Refund policy

# Refund & Return Policy

**Carter’s Fresh Finds**

At Carter’s Fresh Finds, customer satisfaction matters to us. If you are not satisfied with your purchase, please review the following policy before requesting a return or refund.

## 1. Seven-Day Return Window

You may request a return within **7 calendar days of the delivery date**.

To qualify for a standard return:

- The item must be unused and in its original condition.

- The item must be returned with its original packaging, tags, and included accessories, where applicable.

- You must provide your order number and proof of purchase.

- You must contact us and receive return instructions before sending an item back.

Items returned without prior authorization may not be accepted.

## 2. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, contact us as soon as possible.

Please include:

- Your order number.

- A description of the problem.

- Clear photographs or video showing the item and the issue.

- Photographs of the original packaging and shipping label when relevant.

For damaged products, please report the issue within **30 days of delivery** so we can review it with our fulfillment provider. Claims are subject to verification and the applicable supplier requirements.

If the issue is confirmed, we will work with you on an appropriate refund or replacement.

## 3. Refund Eligibility

Approved refunds will generally be issued to the original payment method. Processing and posting times depend on the payment provider and your financial institution.

A refund request is not considered approved until Carter’s Fresh Finds confirms it.

## 4. Items That May Not Qualify for Standard Returns

Standard change-of-mind returns may not be available for:

- Items that have been used, damaged after delivery, or altered by the customer.

- Items missing original packaging or included components.

- Products identified as final sale, where permitted by law.

- Personalized or made-to-order products, where applicable.

This section does not limit any rights you may have under applicable consumer-protection laws.

## 5. Order Cancellations

If you need to cancel an order, contact us immediately.

We can request cancellation only before the order has entered fulfillment or shipping. Once an order has been processed or shipped, cancellation may no longer be possible.

## 6. Return Shipping

For standard returns, the customer is responsible for return shipping unless otherwise required by law or the return is due to an error attributable to Carter’s Fresh Finds or its fulfillment provider.

For damaged, defective, incorrect, or missing items, contact us before returning anything. We will provide instructions after reviewing the issue. Do not send products directly to a supplier or fulfillment warehouse unless we specifically instruct you to do so.

## 7. How to Request Help

To request a return, refund, or replacement, email:

**cartersfreshfinds@gmail.com**

Please include your order number and a clear explanation of your request.

We will review your request and respond with the next steps.

Thank you for shopping with Carter’s Fresh Finds!