Refund Policy

Last updated: November 2, 2026.

Returns and refunds

Carter's Fresh Finds wants you to feel comfortable with your purchase. If you need to return an item or report a problem, email Cartersfreshfinds@gmail.com. Please include your order number or another proof of purchase so we can locate your order.

This policy adds to, and does not limit, your legal consumer rights. The unused-item conditions below do not apply to claims for faulty, damaged or incorrectly supplied goods, or replace applicable statutory cancellation rights. We will not use a policy update to reduce rights that applied when you placed your order.

Our 30-day unused-return offer

For an ordinary change of mind, you may request a return within 30 calendar days after receiving your item. The item must be unused, unworn and in its original condition, with its accessories and tags. Please include the original packaging where reasonably possible.

This voluntary offer covers physical goods, except goods made to your specifications or clearly personalized, goods that deteriorate or expire rapidly, and sealed goods that are unsuitable for return for health or hygiene reasons after their seal has been broken. These exclusions do not remove rights relating to faulty or incorrectly supplied products.

Requesting and sending a return

Email us before sending your item so we can authorize a return under this voluntary offer and provide the correct return address and instructions. Do not send it to the sender's address on your parcel unless we confirm that address. Please send an authorized voluntary return within 14 calendar days after we provide the return instructions.

You pay the ordinary return postage for a change-of-mind return unless we agree otherwise or the law requires us to pay. Pack the item securely and keep proof of posting. A tracked service is recommended, but is not a condition of exercising your statutory rights.

For an eligible return under this voluntary offer, we refund the amount paid for the returned item. Any separately paid original delivery charge is not refunded for an ordinary change-of-mind return, except where required by law. We do not charge a restocking fee. The EU and UK withdrawal rules below have different conditions and include refunds of basic delivery costs.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as reasonably possible if it is damaged, faulty, not as described or the wrong item. Reporting an arrival problem within 30 days helps us resolve it promptly, but this is not a deadline that cuts off your legal rights. You may still have a remedy for a fault discovered later.

Describe the issue and, if available, include clear photos of the item and packaging. Photos can help us investigate, but they are not an absolute requirement for exercising your legal rights. We will consider other reasonable evidence where photos are unavailable.

We handle the remedy directly with you, including a refund, replacement or repair as appropriate to the circumstances and your legal rights. If a return is needed because the item is faulty, damaged or incorrectly supplied, we will arrange or pay the reasonable return costs. You do not need to obtain a refund from our supplier, and a remedy owed to you will not depend on the supplier reimbursing us.

Cancellation and delivery problems

If you want to cancel before dispatch, email us as soon as possible. We will try to stop the order, although fulfillment may already have begun. This does not affect any statutory right to cancel after dispatch or delivery.

If your order has not arrived within the stated delivery estimate, contact us so we can investigate. A tracking status marked “delivered” does not automatically mean that a missing-package request will be denied. If an order is confirmed lost, cannot be delivered, or we cannot establish a reliable revised delivery date, we will offer a replacement you agree to or a refund. We will not require you to wait indefinitely for a carrier or supplier investigation, or delay a refund that is legally due while waiting for supplier reimbursement. Any earlier remedy required by applicable law remains available. For delivery information, see our Shipping Policy.

The shipment-delay cancellation protections in our Shipping Policy also apply. We do not treat silence as agreement to a delay. If you do not agree to a supportable revised shipment date by the existing shipment deadline, or we cannot provide a reliable revised shipment date, we cancel and refund the unshipped item. We send required shipment-delay refunds within seven working days after your right to a refund arises, including applicable taxes and shipping charges attributable to the canceled, unshipped merchandise. If the entire order is canceled before shipment, we refund the entire amount paid. Supplier or carrier reimbursement is not a condition of your refund.

EU and UK statutory withdrawal rights

Where EU or UK distance-selling law applies to your purchase, you generally have the right to cancel without giving a reason within 14 calendar days after you, or someone you nominate other than the carrier, receives the goods. If goods from one order arrive separately, the period generally begins after the last item, lot or piece is received. Any longer period required by law remains available.

How to withdraw and return goods

To withdraw, send us a clear statement of your decision before the withdrawal period ends. You can email Cartersfreshfinds@gmail.com; including your name and order details helps us identify the purchase. You do not need to give a reason or use a particular form. Your timely withdrawal notice does not depend on our approval or return authorization.

Unless we offer to collect the goods, send them back without undue delay and no later than 14 calendar days after telling us that you are withdrawing. Contact us promptly for the correct return address. Our voluntary 30-day unused-return conditions do not apply to this statutory right.

You may inspect and handle the goods as you reasonably would in a shop to establish their nature, characteristics and functioning. Where the law allows, we may deduct only the actual reduction in value caused by handling beyond what is necessary for that inspection. We will not make this deduction if we failed to provide the legally required withdrawal information.

You bear only the direct return costs for a change-of-mind withdrawal if we informed you of that obligation before purchase, unless we agree to pay. If that information was not provided as required, we bear those costs. We also bear the reasonable return costs for faulty or incorrectly supplied goods.

Withdrawal refunds and timing

For withdrawal from the whole order, we refund the payments received, including the cost of our least expensive standard delivery option offered for that order. If you chose a more expensive delivery method, we do not have to refund the extra cost above that basic option. There is no separate delivery charge to refund if checkout charged $0 for delivery.

Under EU rules, we refund without undue delay and no later than 14 calendar days after you tell us you are withdrawing. Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence of sending them back, whichever happens first.

Under UK rules, if we have not offered to collect the goods, we refund without undue delay and no later than 14 calendar days after receiving the goods back or receiving evidence that you sent them back, whichever happens first. If we offer to collect them, or there are no physical goods to return, the deadline is generally 14 calendar days after your cancellation notice.

Withdrawal refunds use the same payment method as the original purchase unless you expressly agree otherwise. You will not be charged a fee for the refund.

Statutory exceptions and digital content

The statutory change-of-mind right has limited exceptions. Relevant examples include goods made to your specifications or clearly personalized, goods that deteriorate or expire rapidly, sealed goods unsuitable for return for health or hygiene reasons once unsealed, and sealed audio or video recordings or computer software once unsealed. These exceptions apply only where the legal conditions are met; they do not remove your rights if the product is faulty or not as described.

For digital content supplied without a physical medium, the withdrawal period generally runs for 14 calendar days from the contract being made. If we offer such content, we will rely on an exception for supply starting during that period only where the law permits it, after your prior express consent to early supply and your acknowledgment that you will lose the withdrawal right, with the required contract confirmation. Simply buying, downloading or accessing content does not by itself satisfy these safeguards. Your statutory rights for defective digital content remain unaffected.

Processing other refunds

For an eligible voluntary return, we will check the item and issue the refund within 10 business days after receiving it. If there is a problem with eligibility, we will explain it to you. Any shorter legal deadline, including the withdrawal and shipment-delay deadlines above, takes priority.

We issue refunds to the original payment method unless you expressly agree otherwise. Your bank or payment provider may need additional time to display the credit after we issue it. If you have not received an expected refund, email us so we can check its status.

Contact us

For return instructions, cancellation notices or refund questions, email Cartersfreshfinds@gmail.com or visit our Contact Us page.

Business contact

Business address: Carter's Fresh Finds, 4083 Amherst Dr, Olive Branch, MS 38654, United States.
Email: Cartersfreshfinds@gmail.com.

This business contact address is not automatic return authorization. Contact us for the correct return instructions before sending a product back.

Model withdrawal notice for EU and UK customers

You may use the following wording, but you do not have to use this form to exercise an applicable withdrawal right. Send it by email or in writing before the applicable deadline.

To Carter's Fresh Finds, 4083 Amherst Dr, Olive Branch, MS 38654, United States; email Cartersfreshfinds@gmail.com:

I hereby give notice that I withdraw from my contract of sale for the following goods.

Identify the goods and order number, the date ordered or received, your name and address, and the date of your notice. Include your signature only if submitting the notice on paper.