Shipping Policy

Last updated: November 2, 2026.

Shipping destinations

Carter's Fresh Finds is based in Olive Branch, Mississippi, United States. We ship physical products only to destinations available for those products at checkout. International shipping is available only when checkout accepts your destination and the items in your order; we do not guarantee service to every country or address.

Orders may ship from fulfillment partners and may arrive in separate packages. Our business location does not mean that every item ships from Mississippi. Carter's Fresh Finds remains your point of contact for order and delivery questions.

Shipping charges, taxes and customs

Your shipping charge is shown at checkout before you place your order. A shipping charge of $0 means there is no separate checkout shipping charge for that order; it does not mean that every product or destination qualifies for free shipping. Any shipping promotion promised when you placed your order will be honored according to its terms.

Our store's base currency is U.S. dollars. Review the currency and total displayed at checkout. Any taxes or import charges we collect are shown at checkout.

International orders may also be subject to import duties, taxes or carrier customs-clearance fees. Unless checkout states that these charges are included or prepaid, charges assessed by the destination authorities or carrier may be payable by the recipient before delivery, where permitted by law. Customs clearance can affect delivery timing. Please contact us before ordering if you need clarification about these charges.

Processing and delivery estimates

Processing is the time needed to prepare your order before it is handed to a carrier. Transit is the time the carrier takes to deliver it after shipment. Any processing, shipment or delivery estimate provided for your item should be read with this distinction in mind; a shipment date is not an arrival date.

Timing can vary by product, destination and shipping service. Refer to the information provided for your item and at checkout, and email us before ordering if a delivery deadline is important to you. We do not promise a standard processing or transit time for every order.

Weather, carrier disruptions and customs checks can affect an estimated arrival date. An estimate does not remove our obligations to address shipment delays, non-delivery or any delivery commitment made when you ordered.

Shipment delays and cancellation

If we cannot ship within the timeframe stated when you ordered, we will notify you before that deadline. If no shipment timeframe was stated, we will ship within 30 days after receiving your properly completed order or notify you before that deadline and follow the steps below. This is a shipment deadline, not a promise of delivery within 30 days.

Our delay notice will explain the delay, provide a revised shipment date we can reasonably support, and offer a choice: agree to that date or cancel the unshipped item for a full, prompt refund. You can make your choice by replying to the notice or emailing Cartersfreshfinds@gmail.com, without a cancellation fee.

We will not treat silence as consent to a shipment delay. If you do not agree to the delay by the existing shipment deadline, we will cancel the unshipped item and refund it. If we cannot provide a reliable revised shipment date, we will cancel and refund the unshipped item rather than require you to wait indefinitely. If an agreed revised date cannot be met, we will offer the same choice again before that date.

A shipment-delay cancellation refund includes all amounts paid for the canceled, unshipped merchandise, including applicable taxes and shipping charges attributable to it. If the entire order is canceled before shipment, we will refund the entire amount you paid. We will send required shipment-delay refunds to the original payment method within seven working days after your right to a refund arises, unless the law requires another refund method. Your payment provider may take additional time to display the credit, but that does not extend our refund deadline. We do not make your refund depend on reimbursement from a supplier or carrier.

Tracking and separate packages

When tracking is available, we will share it using the contact information supplied with your order. Tracking updates may not appear immediately. If items ship separately, each package may have its own tracking information and arrival estimate.

If you have not received a shipment update, a tracking link does not work, or an estimated delivery date has passed, email us with your order number so we can check the status.

Late, missing or damaged deliveries

If a package is missing, arrives damaged or contains the wrong item, contact us at Cartersfreshfinds@gmail.com. Include your order number and a description of the issue. If possible, keep the packaging and send photographs of damage or an incorrect item to help us resolve it.

We will investigate delivery problems with the fulfillment partner or carrier and keep you informed. A tracking status marked “delivered” does not automatically end our responsibility or mean that a missing-package request will be denied.

If an order is confirmed lost or cannot be delivered, we will offer a replacement you agree to or a refund. We will not require indefinite waiting for a carrier or supplier investigation. If we cannot establish a reliable revised delivery date, we will offer an agreed replacement or refund rather than leave the order unresolved. Any earlier remedy required by applicable law remains available.

For return instructions and other remedies, see our Refund Policy. Please email us before sending any item back so we can provide the correct instructions and return address.

Delivery details and order changes

Please check your delivery address and contact information before completing checkout. If you notice an error or need to change or cancel an order, email us as soon as possible. We will try to help, but an address change or carrier interception may not be possible once fulfillment or shipment is underway. This does not limit cancellation or refund rights provided by law or the shipment-delay protections above.

If an order is returned as undeliverable or refused, contact us so we can review the reason and explain any lawful redelivery charges or refund options. We do not automatically declare the order lost to you or deny a refund solely because delivery failed.

Questions and your rights

For shipping questions, email Cartersfreshfinds@gmail.com or visit our Contact Us page. Our online store is open 24/7, but this does not mean customer support is staffed around the clock.

Read this policy together with our Refund Policy and Terms of Use. Nothing here limits mandatory consumer rights, and this policy does not reduce shipping or refund promises made for an order before this policy was published.

Business contact

Business address: Carter's Fresh Finds, 4083 Amherst Dr, Olive Branch, MS 38654, United States.
Email: Cartersfreshfinds@gmail.com.

This business contact address is not automatic return authorization. Contact us for the correct return instructions before sending a product back.